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Frequently Asked Questions

  • How do I look after my jewellery?
    Jewellery should be the last thing you put on and the first thing you take off, as it's very easily to snag clothes with jewellery which can also damage the piece. Your jewellery doesn't like being in water, so remove before swimming or washing. Keep away from household chemicals such as perfume, cleaning products and hairspray (chlorine is particularly harmful) as these can all accelerate tarnishing on the metal. Exercise is an enemy of jewellery and it doesn't like hard work, so please remove it prior to gardening, going to the gym, cleaning etc. When your jewellery is not being worn and to keep the gemstones looking in tip top condition, it is safest to keep it in the box it came in. Some gemstones are harder than others (see Moh's Scale of Hardness) so it is worth considering this when deciding on cleaning, frequency of wear etc. Prolonged exposure to direct sunlight in some gemstones can cause their colour to fade, so store carefully in a box. Let your jewellery sleep when you do take it off and place in its original box to keep it safe.
  • How do I clean my jewellery?
    To brighten up your silver or gold pieces, jewellery can be cleaned using warm soapy water and a soft brush or with a silver cloth. Some gemstones such as turquoise, lapis lazuli, pearls and opals (for example) can be damaged in an ultrasonic cleaner so only clean these using warm soapy water. Jewellery like most things will break down over time with wear and tear and this cannot be helped.
  • How long does it take for my order to be dispatched?
    All orders are sent out within 3 business days, I post orders out very quickly same day mostly depending on what time the order is place, the 3 days is just to cover myself incase of illness.​
  • How is my order packed, does it come in a gift box?"
    All orders are sent out in a gift box, wrapped in tissue paper, placed in an organza bag and shipped in a padded envelope. Some pieces are too large to fit in a gift box these pieces will be sent in a carboard box, wrapped in tissue paper, placed in an organza bag and shipped in a padded envelope. Great care is taken to insure your jewellery is well protected on its journey to you and that it arrives safelty.
  • Can rings be resized?
    The rings cannot be resized unless the ring is adjustable, I can adjust the ring to the size you want before it is sent, please add a note to your order stating the size you want the adjustable ring adjusted too.​
  • Do you make custom orders?
    Yes I can make custom orders as long as you know exactly what design you would like, unfortunately I do not have a lot of time to spend discussing the design of a custom order as this takes me away from making new designs.
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